elamantealtea.com is committed to making its website accessible, in accordance with Royal Decree 1112/2018, of 7 September, on accessibility of public sector websites and applications for mobile devices (hereinafter, Royal Decree 1112/2018, of 7 September).
This accessibility statement applies to elamantealtea.com
COMPLIANCE STATUS
This website is partially compliant with Royal Decree 1112/2018 of 7 September, due to the exceptions and non-compliance of the following aspects.
NON-ACCESSIBLE CONTENT
The content below is not accessible for the following reasons:
Lacks compliance with Royal Decree 1112/2018 of 7 September: There could be several editing errors on some web pages, both in HTML content and in final documents, published after 20 September 2018.
Disproportionate burden: not applicable.
The content does not fall within the scope of the applicable legislation: there may be office files in PDF or other formats published before 20 September 2018 that do not fully comply with accessibility requirements.
OBERVATIONS AND CONTACT DETAILS
COMMUNICATIONS
Communications on accessibility requirements (article 10.2.a of Royal Decree 112/2018, of 7 September) can be made through the following address contact mailbox.
For example:
- To report any possible non-compliance by this website.
- Convey other difficulties in accessing content.
- To make any other query or suggestion for improvement regarding the accessibility of the website.
The communications will be received and transferred by the Directorate General for Digital Services and Citizen Experience, of the Department of the Vice-presidency and Digital Policies and Territory, as the Unit Responsible for Web Accessibility at the regional level.
ACCESSIBLE INFORMATION REQUESTS AND COMPLAINTS
To make requests for accessible information and complaints (article 12 of Royal Decree 1112/2017 of 7 September) you must access “Contact” and write a message with the text “Request accessible information or make a complaint”.
Any natural or legal person may make complaints regarding compliance with the requirements of Royal Decree 1112/2018, of 7 September, and request information regarding content that is excluded from the scope of application of this regulation.
Requests and complaints that are registered in accordance with the requirements established by Law 39/2015 of 1 October, on the common administrative procedure for public administrations.
APPLICATION PROCEDURE
The application procedure set out in Article 13 of Royal Decree 1112/2018 of 7 September can be initiated in the “Contact” procedure by sending a message with the text “Claim an application”.
If once you have made a request for accessible information or complaint it has been rejected, you do not agree with the decision taken or the response does not meet the requirements of article 15.2 of Royal Decree 1112/2018, of 7 September, you can initiate a complaint by:
- Know and oppose the reasons for the rejection.
- Urge the adoption of appropriate measures in the event of disagreement with the decision taken.
- State the reasons why you consider that the response does not meet the requirements.